Terms and Conditions

IDENTIFICATION:

Patrícia Henriques Lda., hereinafter referred to as PH SHOES, with its registered office at Rua Nóbrega e Sousa Nº3 1ºB, 1750-440 Lisbon, municipality of Lisbon, is registered in Portugal under the number 514 075 724. 

1. USE OF THE SERVICE

• The customer undertakes to use this service in fulfilment of applicable laws and regulation in force, as well as the Terms and Conditions listed herein.
• PH SHOES may, at any time, amend, in whole or in part, the Terms and Conditions set forth herein.
• The customer may not amend the contents of the Service or send messages containing computer viruses, or which may cause other kinds of damage;
• The customers of the online store are regarded as end customers, subject to the payment of VAT, with the exception of residents of third-party countries, outside the European Union.
• The sales process is subject to compliance with the standards set forth under Law no. 25/2008 of 5 June, regarding the system for preventing and suppressing benefits with illicit origin in money laundering and terrorism financing.

2. PRODUCTS AT THE ONLINE STORE

• Products duly identified in the corresponding catalogues can be purchased.
• If a product is not available online, that does not mean it is sold out, as it may be available via another of the brand’s distribution channels.
• If the model and/or size are not in stock, you can choose to be notified when it becomes available.

3. PRICES

• The price of the products vary according to the shipping destination, due to the different logistical costs involved in the different markets, namely inside and outside the EU.
• For shipments to customers within the EU, prices shown on the online store include VAT at the legal rate at the time of purchase, to which are added only the corresponding shipping costs, if applicable. The price of the products, the VAT amount, as well as the postage and shipping cost are duly broken down prior to the purchase’s final validation stage.
• For shipments outside the EU, the product is delivered at the customer’s address with the sale being made on Delivered-At-Place (DAP) / Delivery Duties Unpaid (DDU) basis, with prices presented without sales tax, nor customs and duties. Any import duty, or sales tax applicable in your country, shall be paid by you to the shipping company at the time of delivery. 
• International shipping is free when the order is of 200€ or more.

4. ORDERS

• Products are ordered by being placed in the shopping cart, filling in the invoicing and delivery information, and completing the purchase via the payment methods available at the online store.
• Orders can be cancelled via e-mail (contact@phshoes.com), within 24 hours of being confirmed.
• The cancellation request shall take effect only when the order number and customer name are provided.
• PH SHOES reserves the right to cancel any order that cannot be verified, or processed.

5. PAYMENT METHODS

• PH SHOES reserves the right to make available only those payment methods it deems appropriate, which can vary according to the recipient country:

Debit and credit card, Google Pay, Apple Pay, iDeal, Bancontact, Alipay

We use the services of Stripe (www.stripe.com) to process these payments..

PayPal

For more information regarding this payment method, visit www.paypal.com.

IMPORTANT NOTE: PH SHOES does not store any login information from the customer’s PayPal account.

Multibanco (ATM)

Payments via Multibanco (ATM) can be made via the Multibanco ATM Network, or via your Homebanking. We use the services of Easypay to process these payments.

Upon completing your order, a Multibanco (ATM) reference will be generated. You will receive this reference in the e-mail confirming your order.

To make this payment at a Multibanco (ATM), please select the option “Pagamento de Serviços/Compras” (Payment of Services/Purchases) and enter the corresponding entity, reference and amount.

The products shall remain reserved for 48h. If PH SHOES does not receive payment for the order during that timeframe, the order will be cancelled.

• If you have a discount code, you can use it at the online store, under the conditions set forth. It should be pointed out that discount codes cannot be cumulated.

6. DELIVERY POLICY

• There are delivery fees that will be shown during the order procedure.
• In Mainland Portugal, orders are generally delivered within 3 business days after the date of the corresponding payment.
• In the European Union, the delivery period can range from 3 to 5 business days.
• Deliveries to the rest of Europe and to other countries vary according to the destination, shipping time, and customs processing; however, delivery is estimated to take as many as 8 business days.
• Deliveries are made via the courier DHL or UPS, depending on the delivery option most appropriate to the destination of the order.
• In deliveries outside the European Union, any import duty, or sales tax applicable in your country, shall be paid by you to the shipping company at the time of delivery. The sale is made on a DAP/DDU basis.  If, upon your order arriving at the country of destination, you refuse to pay these import duties and/or taxes, or decide that you no longer wish to maintain the order, any costs incurred by our company in recovering the product will be deducted from your refund, along with the international shipping costs involved.
• If an out-of-stock situation occurs, you will be duly informed before we proceed with the delivery.
• Customised models will be produced especially for you, with delivery time expected to range from 4 to 8 weeks, depending on the complexity of the work, with the delivery date being communicated and agreed upon in advance with the customer.

7. CANCELATION POLICY

It is possible to cancel your order and have your payment refunded within 72h, if the cancelation takes place before the package is sent to the customer, which occurs within 24 to 48h after confirmation of payment takes place. Otherwise, you will have to await the package delivery and then follow the steps described below:

• Contact us at contact@phshoes.com, referring your order number.
• The product shall be returned in its original packaging and as a complete set – pair of shoes, box and bag. There shall be no smell, mark showing use, or modification relative to the time the product was received, including cleaning by the customer.
• The product should be returned within a maximum of 10 working days.
• It should be delivered to the following address:

Patrícia Henriques Lda
Rua Nóbrega e Sousa N3 1B
1750-440 Lisboa
Portugal

• Shipping costs from a order cancellation are at the expense of the customer.
• We will notify you by email, once your parcel has been received and processed internally. 
• We will refund you, using the same payment method used at the time of order confirmation.
• Shipping fees are not refundable.
• International customs duties and sales taxes are not refundable (deliveries outside the European Union)
• Please allow up to 10 business days for completing the refunding process.

Notice: The return of products not in compliance with the aforementioned conditions shall not be accepted; such products shall be automatically returned to the sender’s address

8. EXCHANGES AND RETURNS

• Delivery of products purchased through this service complies with the Portuguese legislation on distance commerce (Decree-Law no. 82/2008 of 20 May).
• We do not accept exchanges and returns of personalised/customised products.

• The customer has the right to complain about any product defect, inaccuracy or inadequacy relative to what was ordered, within the timeframes legally set forth for such purpose. You have 14 days to do so.
• For purchases made in Portugal, returns or exchanges of catalogue products are free of charge, within 14 days, if, for whatever reason, you do not like your shoes, or you need to exchange them for a more appropriate size. For other countries, shipping costs are borne by the customer.
• Doing your first international purchase, at our online store? Doubts about which size to order? If you contact us at contact@phshoes.com, on Instagram, or Facebook, we will advise you on the best size. If, by any chance, our size recommendation does not fit perfectly and you decide to return the product, we will support the international return shipping costs of this first purchase.
• PH SHOES shall bear return shipping expenses, regardless of the country where delivery was made, when the item is damaged/defective, or if an error has occurred in its shipment.
• PH SHOES shall not be held responsible for delivery and return expenses, where applicable, of any deliveries returned due to multiple delivery attempts, insufficient address, or refusal.

• The product shall be returned in its original packaging and as a complete set – pair of shoes, box and bag. There shall be no smell, mark showing use, or modification relative to the time the product was received, including cleaning by the customer.
• To return or exchange items, you will need to contact us at contact@phshoes.com, referring your order number.
• Should you wish to return the items ordered from PH SHOES, and once the product is received and processed internally, you will be notified via e-mail.
• The customer shall be refunded via the payment method originally used for confirming the order.
• Shipping fees are not refundable.
• International customs duties and sales taxes are not refundable (deliveries outside the European Union).
• Please allow up to 10 business days for completing the refunding process.

Notice: The return/exchange of products not in compliance with the aforementioned conditions shall not be accepted; such products shall be automatically returned to the sender’s address.

9. REGISTRATION AT THE ONLINE STORE

• Individual registration at the online store is made at the store under “Registration.”
• The registration allows for a swifter purchasing process, while recording the customer’s identification information, thus enabling immediate recognition thereof, without having to re-enter such information during a future purchase.
• Customers can update their personal information online, whenever making a purchase at the online store.
• Access is restricted to every user and ensured via the use of a login and a password that should be changed when first using said login.
• After registration, this information is sent to the customer’s e-mail for confirmation, as the customer shall be solely responsible for subsequent use thereof.

10. PRIVACY AND SECURITY

• In compliance with Law 67/98 of 26 October, regarding Personal Data Protection, we hereby inform that the processing of personal information collected via the website phshoes.com is the responsibility of the company Patrícia Henriques Lda..
• The information collected via this website is intended for processing orders and for communicating with customers, invoicing, processing information requests and possible complaints, statistical analysis, as well as its corresponding use for direct marketing purposes.
• We collect the name, size that the customer wears/purchases, landline/mobile phone number, postal address, taxpayer number (optional) and e-mail address, for the purposes of the order’s internal processing, invoicing and delivery.
• We collect the name, size that the customer wears, landline/mobile phone number, postal address, birthday (optional) and e-mail address, for the purposes of marketing campaigns, notifying the customer regarding promotional campaigns and discounts (e.g., birthday discount) and for sending newsletters (the newsletters via user consent – Double Opt-in).
• When you make a purchase on the website, we also collect information regarding payment details.
• PH SHOES ensures the confidentiality of all the information provided by its customers and does not share it with any company/customer that is not part of the order’s delivery or invoicing process.
• At any time, you may choose to be released from receiving any communications/ads from PH SHOES; to such end, please contact our Customer Service (contact@phshoes.com) in writing.
• Notwithstanding the fact that PH SHOES safely collects and processes data, thus preventing their loss or manipulation, using the most enhanced techniques for such purpose, we hereby inform you that the open network collection allows circulating personal data under inadequate safety conditions, thereby running the risk of being seen and used by unauthorized third parties.
• Should customers wish to verify the information submitted to PH SHOES, they may do so in their personal account. All customers have the right to access, correct, cancel and oppose their data. Should you, at any time, wish to no longer be part of the phshoes.com database, you can exercise such right via Customer Service or via the restricted area. Customers shall keep safe the information regarding access to their accounts, since they shall be responsible for any and every action or request made through their account. We advise customers not to store their password in their browser, as another person with access to their computer could see it and use their personal information.

For more information, we advise you to read our Privacy Policy.

11. APPLICABLE LEGISLATION AND COMPETENT JURISDICTION

• The Portuguese law shall apply.
• For settling emerging legal disputes, the jurisdiction of the District of Lisbon shall be the competent court of law, with express waiver of any other.

12. CHANGES TO THE TERMS OF SERVICE

You can read the latest version of the terms of service on this page, at any time.

At our sole discretion, we reserve the right to update, amend or replace any part of the terms of service by publishing updates and/or changes to the website. You are responsible for periodically consulting our website, so as to become aware of any changes. Your continued use of, or access to, our website after changes to these terms of service are published constitutes acceptance of said changes.

13. CONTACT INFORMATION

Please visit our contacts page.