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PORTUGAL - free shipping, exchanges and returns
INTERNATIONAL - free shipping on orders equal or above 200€
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INTERNATIONAL - free shipping on orders equal or above 200€
The customer service is excellent with prompt shipping, and you can tell they care very much about their customer satisfaction. I highly recommend this store for stylish shoes that you know you’ll own for many years!
The person on the whatsapp is so helpful and responds very timely. I really like shopping with them.
2 Days delivery i all EU, that is fantastic 👍🏼
HI! Just received my boots and absolutely in love with them! The fit, the quality, and look is everything I wanted! As well as the customer service!!! I can’t wait to buy my next boot(s)!! The size is true to size and so happy!! Much love to Patricia and her team! The shipping was very quick…all the way to Chicago, IL in 5 days!!!
alles super und ganz schnell
Excellent customer service and prompt delivery !
Website muito facil e intuitivo e dá informação completa de cada produto. Servico de entrega super rápido e eficiente. servico apoio ao cliente muito profissional e simpatico.
Todo o processo na plataforma muito ágil e entrega impecáveis.
1) I can’t slip the boots on without taking the harness off, putting the boots on, and then putting the harness back on. Very annoying. Also, the toe is more rounded and less pointed than I was hoping for.
The website: is very friendly and complete . It’s very easy to search &find the products you want and the description /characteritics are all very understandable and usefull.
The customer service: I confess that I am not used to being treated so well … With other suppliers, when I have a problem with an order, it’s usually a problem to solve it. The return it´s complicated, the answer it´s very slow and you almost give up to return the goods or to ask for a refund. With Patrícia Henriques® SHOES everything is so smooth and simple to deal with that you are never afraid to buy a product that you have doubts about it fits you or you’ll like it in your feet! You buy it and then if there is anything wrong with it it will be solved in a blink!
The delivery is very quick: 1 or 2 week days max.
This unique boots are stunning 👌🏾👌🏾
this is my second pair of boots from this brand and i am OBSESSED! they are so chic and stylish. perfect for guys who are willing to push the boundaries for fashion. i live in New York and get compliments every time i wear them around the city. can’t wait to buy more pairs!
great boots, thanks
Outstanding!
Superb service!
Delivery was very fast! It took one day from Lisbon to Berlin!
From the moment I saw these shoes, I fell in love and were a must-have. Even thought there was a slight delay, the service was exceptionally great!!!!!! A f worth the wait. Beautifully made shoe and I anxiously await the day to wear them, knowing they command attention.
Perfect. Patricia contacted to inform that there was a new production and I could get my shoes sooner. They came on time.
Love love
The website is very easy to use. The delivery service is perfect and the customer service is reactive and responsive.
Delivery was quicker than expected internationally and very easy.
Just as advertised
The Jackson 85mm boot was very easy to order and the only difficulty was in deciding between the 85mm styles. I had no problem negotiating the PH site and enjoyed the search. The boots were very nicely packaged and I received nearly daily updates on the progress that my package made through the stages of shipping, customs and last leg domestic delivery. Everything was well coordinated and arrived safely, exactly as I ordered.
Thank you for the great customer service and speedy delivery!
Personalized service that adresses the customer needs. The attention received is 5*
Delivered in the time specified. Customer service was responsive.
I had seen these on Instagram and have been following Patricia Henriques for a while until I finally decided to purchase the shoes on the website. The images are very clear and true-to-form. The description gave me all the information I needed on the heel-size and material. I like the slow fashion ethos of the brand and the quality of the material they describe. My size was easy to identify as it was the same I wear for Doctor Martens and other sports shoes from Décathlon. The international delivery was very fast and easy to track to my home in Mexico.
An improvement of the webpage would be to include the offer to customize boots. This option is fantastic, and I get that only via Instagram.
Phenomenal customer service experience. Patrícia was able to accommodate my latex allergy by producing my boots with a fully leather insole. I was even sent an unprompted follow up email during the boots production to assure me of that, which made me feel at ease and confident about the boots. Very above and beyond and makes me want to return with more business when that kind of care and attention is given.
Very fast!
super, efficient, fast
Super fast delivery in just a few days (EU). Communication towards customer is outstanding. Website and layout not that trendy.
Appreciate the constant updates and quick response to the questions I had. Will be ordering again for sure
Amazing
Patricia is fantastic!
great
They Came Super Fast!
I’ve purchased three pair of the men’s boots, you can’t ask for a better experience. The website, customer service, expedited shipping and delivery as well as personal correspondence from Patricia Henriques herself.
Excellent customer service with Patrícia replying herself! Perfect delivery in one day with DHL!
Highly recommended 😍😍
I’m obsessed with PH boots. I have three pairs and will be getting more. I’ve never had so many compliments as when I wear a pair of PH boots x JR
A wonderful addition to my boot collection.Patrica
These came really fast! It’s one of the reasons why I like buying from this company.
Spectacular. Fast shipping and Patricia is extremely responsive.
Always the best customer service!!! Direct reply to my questions at all hours of the day.
I love the fact that when I got in touch It was Patricia that answered.
Excellent communications throughout the ordering process. Speedy delivery!
Very satisfying purchase
Sapatos muito bonitos, com muita atenção aos pormenores. Agradeço imenso a simpatia e disponibilidade da Patrícia na escolha do tamanho correto.
Very satisfying purchase
Very user friendly, super quick delivery and bespoke service, high-level customer care.
Delivery was fast & the shoes were well packaged. The whole presentation was very luxe.
the customer service was outstanding. When I reached out via the chat feature because I wasn’t sure what size to get, I got a response within minutes from Patricia herself. Also, on the day my boots arrived, she reached out again to confirm whether the size we picked actually fit. She had even reserved a pair of another size it wasn’t the right one.
User friendly site and customer services is outstanding, helped me with sizing.
Very good customer service over Instagram; very quick and helpful with responses. Also checked in when I was having some payment issues
Despite Corona very quickly delivered to Germany . Thanks!
Love my boots so much. So chic and comfortable. A classic boot that you can dress up or down.
Customer service is amazing, quick replies and delivery is prompt too.
They responded very quickly and the shoes were delivered to me fast!
Superb personalized customer service, my size wasn’t available at the time but as soon as it was back in stock I received an e-mail and a message letting me know they were back and they were expedited to San Francisco and delivered to my door in a couple of days.
Excellent, personalized customer service and I was supieses on how fast delivery was
Excellent customer service with very high standards: extremely reliable, fast answering and record time shipping times and delivery times. Loved the special tips in some models, made me feel as a special customer right from the start. The website is pretty simple to navigate in, and the product pictures are faithful to what you get. My favorite shoe brand!