Your order is sent from the address Rua Nóbrega e Sousa Nº3 1ºB, 1750-440 Lisboa, Portugal, and delivered by DHL.
PORTUGAL – 1 to 3 working days delivery time.
EUROPEAN UNION – 3 to 5 working days delivery time
Shipping costs 20€.
OTHER COUNTRIES – Up to 8 working days delivery time.
Shipping costs 30€.
Free shipping on orders equal or above 200€.
Deliveries outside the European Union countries are on a DDU basis (Delivery Duty Unpaid), meaning that any import or sales taxes you may be liable to in your country, will be paid to the carrier on delivery.
You can cancel your order and see your payment refunded if cancellation is requested before the order is shipped. Otherwise, you’ll need to follow the steps outlined in our return policy.
The customized models will be specially produced for you, with a lead time of 4 to 8 weeks, depending on the complexity of the work, which is always communicated and agreed in advance with the client.
We do not accept exchanges and returns of personalised/customised products.
Exchanges and returns of our standard models should be requested within 14 days of receiving the order.
The product shall be returned in its original packaging and as a complete set – pair of shoes, box and bag. There shall be no smell, mark showing use, or modification relative to the time the product was received, including cleaning by the customer.
To return or exchange items, contact us at firstname.lastname@example.org, referring your order number.
For purchases made in Portugal, returns or exchanges of catalogue products are free of charge, within 14 days, if, for whatever reason, you do not like your shoes, or you need to exchange them for a more appropriate size. For other countries, shipping costs are borne by the customer.
Doing your first international purchase, at our online store? Doubts about which size to order?
If you contact us at email@example.com, on Instagram, or Facebook, we will advise you on the best size. If, by any chance, our size recommendation does not fit perfectly and you decide to return the product, we will support the international return shipping costs of this first purchase.
We will notify you by email, once your parcel has been received and processed internally.
We will refund you, using the same payment method.
Shipping fees are not refundable.
International customs duties and sales taxes are not refundable (deliveries outside the European Union).
Please allow up to 10 business days for completing the refunding process.
Notice: The return/exchange of products not in compliance with the aforementioned conditions shall not be accepted; such products shall be automatically returned to the sender’s address.